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Some patients already using the online service have come across problems ordering their repeat prescriptions whereby the system does not allow them to order certain repeat medications.

This will be for one of two reasons:

1. You have requested your repeat medication too early.

Systmonline will not allow you to request a repeat medication unless it is due within the next 14 days.

For example, if you receive eight weeks worth of medication, you will not be allowed to re-order the prescription until six weeks have elapsed.

2. Your medication needs either reviewing or re-authorising by your GP.

Systmonline will not allow you to request a repeat medication once its review date has elapsed.

Please use the free text box to let us know which medications you require (being specific about drug name & dosage). A message will be sent to your usual GP to re-authorise your medications and the prescription will be ready to collect in 48 hours. If, however, your GP feels that you need to be seen, you will be contacted by phone within the 48 hour period.



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